Support

The fastest way to reach the Dietolog team is by email. We usually respond within 24 hours.

Subscription & billing

Subscription purchases are made through the Apple App Store. To cancel, change plan, or request a refund:

1. Open Settings on your iPhone.
2. Tap your Apple ID at the top.
3. Select Subscriptions.
4. Tap Dietolog and manage your plan.

Refund requests are handled through Apple's reportaproblem.apple.com page.

Account deletion

You can delete your account in one tap via Settings → Privacy → Delete Account inside the app. All personal data is permanently deleted within 30 days of the request.

Common issues

• Can't upload a document: make sure the file is under 10 MB and in PDF, JPG, or PNG format.
• AI not responding: the free plan includes 5 messages per day. If you've hit the limit, it resets the next day or you can upgrade to Basic.
• Not receiving notifications:go to Settings → Notifications → Dietolog and enable permissions. You can also adjust notification preferences inside the app.
• Subscription not active: in the app tap Settings → Subscription → Restore Purchases to re-sync your Apple account subscription.

Feedback

If you have an idea, found a bug, or want to request a feature, write to destek@diyetasistanim.app. We read every piece of written feedback.